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Proactiv - Guthy Renker  Auckland City
By: Shazzaj (1 :: 1) Email this person   Fri 06 Dec 2013, 2:12 pm   Furious!
Complaint #: 37
Misleading Information on website and non transparent
Brought Proactiv for a cousin visiting from UK. Purchased from website what we believed to be a one of pack for about $60. received email saying thanks for purchase etc. nothing from what we could see on website indicated we had signed up to regular 3 month subscription and that we had signed up to have our credit card billed every couple .months. Also no mention in the following 2 emails. Pack turns up, dont open due to it being a gift etc. 5/12/13 another 60 odd dollars taken from account, no email to say dispatch etc. ring to query as we didnt order anymore. Told we signed up for subscription, told if we didnt want send back and they would refund less P&P and further orders cancelled....no mention of owing remaining subscription....which we hadnt ordered to begin with! Spoke to bank they sent email, and emailed proactiv, etc. the had also said that information about order was in the box. Opened box receipt does not show any indication we were signed to a subscription nor does it show we were expecting any further orders to the original pack we ordered. This is a scam and if we signed a subscription we wernt aware of it and it most definitely was not clear in thee ordering process! HELP!
Comments & responses (1)
Still trying to sort this out now they are saying that the starter pack we ordered comes with 3 x 3 month subscription on becoming a member....something we weren't even aware of becoming! Told we have a different order number to the one on our online account details and advised we didn't order a subscription! Apparently the pack that is arriving is the first installment of the 3 send back for a refund and they won't send next 2 out but we still have to pay? Asked to speak to the manager as we got the usual customer service spiel, told manager not available, would call us back......30mins and counting. Will give an hour and call back.
Shazzaj (1 :: 1) Email this person    Fri 06 Dec 2013, 3:44 pm   |   #1
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