Courier Post North Shore City
Complaint #: 38
Obtaining by Deception
Package addressed to me being delivered by courier, noone was home so courier signed for parcel but used my name, according to the police, this is called obtaining by deception.
I do not think the courier did this with the intention of keeping the tickets but rather could not be bothered completing a card to call.
I no longer live at the address but was wondering when the parcel would arrive (tickets, ordered in august, not delivered until december for some reason), so had procedure been followed I could have rung the sender, found out what was happening and gone and signed for them.
Both courier company and ticket agency saying it is now my responsibility to go and track down the missing item at the address despite their chosen delivery agent acting illegally.
Quite frankly an absolute let down, I am not asking for compensation, I'm merely asking for a little assistance to resolve a situation that has arisen from unfortunate circumstances.
I do not think the courier did this with the intention of keeping the tickets but rather could not be bothered completing a card to call.
I no longer live at the address but was wondering when the parcel would arrive (tickets, ordered in august, not delivered until december for some reason), so had procedure been followed I could have rung the sender, found out what was happening and gone and signed for them.
Both courier company and ticket agency saying it is now my responsibility to go and track down the missing item at the address despite their chosen delivery agent acting illegally.
Quite frankly an absolute let down, I am not asking for compensation, I'm merely asking for a little assistance to resolve a situation that has arisen from unfortunate circumstances.
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