Auckland Gold Line Co-Operative Taxi Society Manukau City
Complaint #: 41
Unhelpful, rip-off, rude service
Took a Gold Line taxi from Airport to Otahuhu, driver deliberately went the long way and missed many exits even though he was told beforehand where to go. In a short distance the price was hiked up by $15. When I left the taxi, I forgot my wallet, I called the taxi company and gave as much information as possible, the lady told me to call back in 24 hours and they'll ask all the cab drivers. I asked her if they would be able to track the driver as he had entered the destination into his GPS, she said they would be able to. The next day I called back and the man that answered told me they can't do anything about it if the taxi driver's number was not known. When my partner called back to try and reason with him to find out more information, he accused me of not actually losing my wallet, saying how did I pay for the taxi etc, making up a lot of excuses to deflect the blame. He was extremely rude and unhelpful, as was the driver himself. He took no measures to help me and I will never use their service again, I hope others don't make the same mistake I did.