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Gopher  Auckland City
By: bigwheels (1 :: 4) Email this person   Tue 30 Sep 2014, 5:02 am   Very upset
Complaint #: 61
Threatening me with Debt collection if i dont go ahead with verbal contract.
Months of phone calls, emails. txt etc hounding me to take out a contract have ended in threats from a Senior Account Manager to take me to the Debt collectors unless I go ahead with a contract we don,t want or need. They just don,t listen to me when I tell then our business situation has changed & we are in the throws of a total change in direction. I asked for the contract to be cancelled but he says no record of this. My patience was tested to its limits on several occasions & I reacted in a manner which I later apologized for.
But this manager just keeps threatening & ignoring my attemps to get a fair resolution.
Today I advised him not to contact me tomorrow as I would be in Hospital. His reply was, is this another attempt to get us to cancel the contract. ??? What. Just cannot believe this mans arrogance & unethical behaviour.
He also stated his priority was his job & his employer not me.
My experience with Gopher over , particularly the last few days, has been one of being bullied, intimidated & treated with contempt.
I wish to have no more to do with them.
Thumbs down 2 times
Comments & responses (10)
These guys just never quit! What a scam of a business. Just look at the other 7 complaints at this site and dozens more on the web. Says a LOT about this atrocious business.

I really hope you get your issue sorted soon and all the best with your hospital visit (hope its nothing serious).

Gopher -- shame on your staff and managers!
jimbo (4 :: 27) Email this person    Tue 30 Sep 2014, 6:40 pm   |   #1
Thanks for responding Jimbo. Yeh I don't have much hope of a resolution given the attitude this Manager has. It is just so bad for that companies Image. I am sure the CEO of Gopher would be shocked if he ever gets a chance to look at my case.
You only get 5 days to cancel a contract & apparently he cant find any record of me asking for cancellation. They have got recordings of every other conversation though. Twice I told them to cancel.
bigwheels (1 :: 4) Email this person    Wed 01 Oct 2014, 1:40 am   |   #2
Well I got the threatening letter yesterday. Unsigned & a day after the 7 day threat period expired. I have asked them to forward all further contact on the matter to my Lawyers.
What a waste of time and energy. All because some vindictive little upstart has decided to use his position to intimidate. He as much as said he was singling me out.
Gets back to how some of these Companies really do business. In Gophers case none of their staff were willing to take my position into consideration. They just want the money. I was even told by this manager that I would end up paying & get nothing for it. Hows that for the hight of arrogance &
bullying tactics.
bigwheels (1 :: 4) Email this person    Fri 10 Oct 2014, 12:54 am   |   #3
Another threatening letter from Gopher after I instructed them to refer all contact to my Lawyers.
I do not want their service & I do not want to ever deal with them again.
But they seem unwilling to even discuss anything. Just demand $$$ for something I never received and dont want to recieve.
The particular Account Manager who started all this is on a personal mission to destroy my Credit rating for no other reason than vindictiveness.
I dont think he is even bright enough to realise what damage he is doing to his employer.
bigwheels (1 :: 4) Email this person    Sat 18 Oct 2014, 2:53 am   |   #4
They lost my website ranking and tried to charge me $3500!!! I mentioned Fair Go and they returned my money after a hefty argument.
the thing is I was naïve and believed them, since then I realised don't trust anybody with your website, SEO and social media pages.
They are scum and just manipulate people into believing there rubbish. the silly thing is they still ring me every month to see if I want to advertise.
stu (0 :: 1) Email this person    Wed 22 Oct 2014, 10:17 pm   |   #5
I wonder how many people they dupe everyday to scam thousands out of them. They charged you $3500 even after doing more harm than good to your site. Just another day at the office for Gopher I guess.
jimbo (4 :: 27) Email this person    Thu 23 Oct 2014, 8:22 pm   |   #6
Well it seems my complaint finally got to the right person. The General Manager & co. founder of Gopher responded to my concerns & resolved the matter. I thank him & trust I will have no more issues with Gopher or my Google page or my Websites.
The situation should never have got to the stage where it needed the intervention of the General Manager. I hope the staff member who was responsible has been educated.
bigwheels (1 :: 4) Email this person    Fri 24 Oct 2014, 11:01 pm   |   #7
They have around 100 salespeople working the phone in Parnell. They are mostly just sales people. Those that deliver actual product are thin on the ground, if they exist at all. I am starting to suspect they don't.
mermaids (2 :: 23) Email this person    Mon 20 Apr 2015, 11:33 pm   |   #8
I have started a facebook page about bad experiences with this company - please leave your comments and Like if this applies to you

https://www.facebook.com/pages/Gopher-Online-Advertisers-Avoid/1439850512979184
mermaids (2 :: 23) Email this person    Tue 21 Apr 2015, 2:23 am   |   #9
Gopher have ripped me off as well. I started with a 6 month contract of a small package over 12 months ago that suited my small business budget. Within the first month of the contract they called me back and somehow managed to talk me into upgrading to a better package at a greater cost and started a new contract for 12 months.

Then a few months later, the same thing happened and upgraded again with a new 12 month contract. They tell me that upgrading will allow my add to get more clicks and I will most likely get my money returned by successful sales of my products.

By now I am now paying $1000 per month. A bit beyond my budget and I am not getting more than $1000 in return of sales, so it is draining my money!

They even tried to talk me into upgrading to an ultimate package that would cost me about $3500 per month, but they were guaranteeing 100% listing of my add and always at the top, etc...

I agreed to that offer after being talked into it, but I then cancelled within the 5 day termination period, even though they did there best to talk me into staying with the contract because they had already started working on it had had spent several hours of their time working on it. They even tried to offer me special discounts to keep the contract. After having had said "NO" over 10 times, they finally accepted.

I also question why I am paying $1000 per month when my report says only ~$600 worth of clicks was spent. That figure may vary per month, but I am paying Gopher $1000 per month, so where is all the rest of my money going? Am I giving it to Gopher for free?

DO NOT LISTEN TO GOPHER!! THEY ARE CON ARTISTS AND RIP YOU OFF!!
Brendon (1 :: 6) Email this person    Thu 20 Aug 2015, 6:53 pm   |   #10
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