OMG, these clowns just don't quit! So Saturn 6 is run by or associated with Gopher. Thanks for the heads up. They have 16 complaints at this site alone. I wonder how many millions they have scammed out of NZ businesses so far.

http://www.consumercomplaints.co.nz/search.php?category=0-0&term=gopher&main_search=

Since I submitted this post on Friday, Rob has contacted me, my issues have been resolved, and money refunded into my father in laws account.
Thank you for this Rob.
It was suggested that I got my facts wrong on the name change and if this is correct I apologise for this, although the name Saturn 6 is the reference used on the credit card statement.

Angela your facts are not wrong I used Gopher and all of a sudden without notice they turned into Saturn 6. They owe me money for errors to which they admitted to in writing even. Yet, but of course, no refund and after pursuing debt collection, no joy, as they say it was a Gopher error and Gopher is under receivership = no money. Saturn 6 is now been bought by PATTERN DIGITAL. It's just the same cycle.

I Agree DianaA, it's all a simple reshuffle, restructure & a game of pass the client contracts (and revenue) while avoiding creditors by liquidation every few months.

Here are some more facts...

Gopher / Saturn 6 ignored legal cancellation of contracts (in accordance with their own terms and conditions) from multiple customers even though they were received by BJ Sveistrup.

Customers were told by Richard Gilbert (who worked at Gopher, then Saturn 6 then Pattern Digital) that they must pay a 60% cancellation fee (a magical number made up to squeeze any remaining revenue from the customer)

Saturn 6 then continued to charge their credit cards outside cancellation of contract and without authorisation (which is fraud)

Rob Snow, Richard Gilbert, BJ Sveistrup, Edward Wright & the new "genuine" purchaser Rowan Schaaf & CEO Pattern Digital Limited where all aware of the cancellations, unauthorised credit card charges and requests for refunds, but, surprise surprise no communication with customers that are left thousands of dollars out of pocket.

From what I gather there is light at the end of the tunnel, for any customers ripped off by gopher, saturn 6 and now pattern digital, contact the SFO (Serious Fraud Office) as i believe they are gathering info and i sure would be interested in hearing from you!

Good Luck!

I have also been done by Saturn 6. I agreed to sign up and gave all my details and then the next day I decided not to go ahead and as I had 7 days to cancel I cancelled within a day. They took 3 weeks to refund my money and then I relized they had taken another payment out the following month after I had cancelled and they had returned my previous refund. They said they would put it back and this was over a month ago now. Now no one will phone me back and all there website is down. Do NOT use these scammers.

Hi Ray, what was the name of the company? We bought Saturn 6's business last month but I've not been able to locate your name in their customer records.

Thanks Ray I've now managed to locate you. I will ensure Saturn 6 processes the refund for you.

Hi Ray refund has been processed. It may take a few days to appear on your credit card statement.

DianaA: I believe your refund has now been processed today also. You should see the transaction come through overnight I imagine.

HI Rowan, Can you ask your 'sales guy' with the smooth english accent to stop bullshitting customers. Not sure you know what you have brought into but a word of advice, if you're going to turn this company around then the old gopher sales tactics need to go out the door along with the dodgy sales guys that are only interested in lining their own back pocket. This is all wearing very thin, i've been screwed by gopher before, another misleading call like I recently received trying to get me back on and the commerce commission will be my next point of call. You seem like a straight up guy so I hope my point lands with you.

Thanks for the feedback Pete. We do have a very different approach to doing business which is based on how we perform for clients i.e. retention. If the results are there then we'll grow on a base of happy customers, if they're not then we won't. Fixing client churn has been our top priority which is why we've invested pretty heavily in replacing all of the old systems specifically our adwords management software. Customers are generally happy if they get results, so that's where all our effort has been targeted.

To your point though, if you can provide me with some more details on the call you received I'll definitely look into it.