This complaint is about the owner(ganesh) of the above mentioned automotive shop. My name is shainaz ali i had an appoinment made by my husband yusuf ali with ganesh the owner for the wof of my toyota estima.we got an appointmet for 1.30pm, thursday, 29th november 2012. I arrived at his shop(14 wall place, tawa) @ 1.20pm. My husband asked ganesh how long will it take and he said 30- 45 mins. So we went from there and returned at 2.15pm. I started loading my boys in the van thinking that the wof is done. My husbans asked him all ok can we go and he replied, " oh is it after 2 i didnt even realise it. He said wait for a few more mins i will do it but i hadnto rush to pick my daughter from school at 3pm. Plus i heard him saying i was so busy im doing a wof of this car that i didnt even check. That means he doesnt check cars n just gives the wof. Also when i got home i rang them again at 4.30pm because i was still upset they wasted my time and my fuel for going that far and they didnt even do their job. SO i rang ganesh n in a good tone i said i came earlier but i didnt get what i came for. And i said i was really angry. He that got angry and instead of apologising for not doing his job on time he started to shout and said, exactly his words" what the hell do u want me to do". I said why are you talking like this, dont you think you should apologise he got pissed and kept on saying what the hell do you want me to do. I said i dont know what can u do thinking he might want to compromise and do something like half price of wof or something good, but he kept on shouting n saying my bussiness is not that big its just a small bussiness so i can't make sure that everything is done on time. Plus he gave us the appointment time and he said they dont give out appointments. Also i said i will do a formal complaint about you and he said please go on.... So here im making a complaint please could you take this complaint further and give me justice. I honestly wouldn't have made a complaint if he didnt use that offensive tone but he has made it worse himslef..i also got a bit angry with him..