Hi
I have attempted to book a Jetstar flight for 3passengers named Manju elias shiny Sanju elias vaipel for 16 th march at 6.30am from Napier to auckland, but I was unable to complete the online booking as a message came on the screen that an error occurred unable to proceed to payment, when I went back to rebook it I have noticed that the fare has gone up, so I have booked flight through air new Zealand, that night when I looked at the online banking I realised that jet star has deducted $174 from my account. I have rung the Jetstar help desk few times. They won't refund the money even though the error occurred from their side. They have given me the reference number when I contacted them (QJIEVK) but still no confirmation email.
So we have booked in to go on two flights at the same time bcos of the Jetstar website error.

This the reference of my airnz booking
Booking ref A3WJUH, departing 16/03/2017 on NZ5210 for ELIAS MANJU, Electronic Receipt