In December 2011 I had a card left in my letterbox by the Courier number 437 saying I was not at home. My wife and i are disabled and don't get out much so to find this card knowing we had been home was annoying. When I discovered this card I rang the number on the back from my mobile and the call would not go through (apparently it is to do with switching in your area to the nearest depot, you cant use your cellphone for this.) I rang NZC and they told me that I must have been out otherwise a card would not have been left. I ring Wellington main office and was told basically the same thing. No joy from Head Office in Auckland. This happened again in July 2012, card left, we were at home. Driver gets a smack over the hand with a wet bus ticket and told to leave deliveries to the afternoon driver. But hold on a minute, driver 437 takes any parcels for me from Wellington to Masterton rings the afternoon driver who then has to go to Masterton, pick up the parcel and deliver to me in Featherston.
Mr John Charles, one of the top bananas in Auckland tells me that this is the service I will have to expect from NZC.
It is now taking anything up to 6 days for a parcel to get from Auckland to Featherston where the other couriers deliver overnight. Unfortunately the company I deal with in Auckland deal only with NZC and they have had no luck getting NZC to get their act together.
New Zealand Couriers are NOT reliable.