I was relocating from auckland to wellington. I had given them the responsibility to pack my items, loading at auckland apartment, storage for 2 weeks and unloading at wellington apartment.
When my items were unloaded at my new apartment i noticed that my items had gone missing. I notified them, first via email, but my emails never were responded. Then I had to call them, they said they will inquire, but did not call back to update me. I had to give them a call again after some more emails in between which they would not respond. This dragged on for 3 months. I sent an email 2 weeks back asking then to provide me with compensation for the loss, but they did not bother to respond as always. Finally I gave them a ring today again and I was told that they are not going to provide any compensation because I was not insured. However, their insurance policy says that insurance will not cover items that were not enlisted individually. Now how many of us will mention- 20 dresses, 30 party wears, 15 pairs of shoes etc? No one does, and i had not as well, so according to their insurance policy this loss would not be covered anyways. Moreover we don't keep receipt of the things that we bought 2 years back so how can I provide one. In this relocation I have lost items which i have listed below. The list may not even be complete (things that we have not used for some time may not even be in our memory). I think i should get some compensation for this and insurance do not have anything to do, depending on the Insurance policy that they had, which i did not use. This is simply a theft, all the stuffs were either new or near new just used for couple of times and one can make money selling them easily as a second hand. Why that carton went missing why not other? This is a very frustrating and an annoying experience from not being provided compensation and irresponsibility of the company not responding to the communication initiated as in email. Lost items:
3 pairs of party shoes
3 hand bags
2 party dresses (salwar kameez, silk and chiffon-- Pakistani style hand crafted with glass beads glittery)
1 brand new traditional Nepalese dress
1 pashmina shawl
1 medium sized back-pack
~ 2 dozens cloth-Hangers
1 hair dryer
1 Unix hair straightener
1 Panasonic wet/dry 3 in 1 epilator
1 hat
2 woollen caps
1 swim-suit boy-leg, with sleeves

I wish there was someone who could help me with this.