I booked a cottage over Easter but had to cancel due to Covid 19 on 23rd March. Despite many emails from Bookabach I have not received any refund for what I had paid (60% of the total cost). I asked the owner for help and while they acknowledge her contact, still no refund. They have very poor reviews online, something I wish I had read before I booked! I will never use them again. There seems to be no contact phone number for them. Stay away from them. I'm not even sure it's a Kiwi company.