Submit & resolve complaints in New Zealand
Login  |  Register
Login
Email:
Password:
Remember me
Forgot your password?
Visit our facebook page
Vista Motor Lodge Wairoa  Wairoa
By: jordyn (1 :: 0) Email this person   Thu 14 Jan 2021, 2:24 am   Furious!
Complaint #: 355
Dirty Rooms , Dishonest Owner
We recently stayed at the Vista and were SO disappointed with the state of the rooms . Chewing gum on the bedside table (yes , you read correctly - yuck !) , cigarette butts littering the back deck to our room , clumps of hair on the floor , shaving cuttings left on the bathroom sink & a general dirty appearance to the rooms .
I approached the owners regarding a partial refund (which I believed was very reasonable given the condition of the room) and was told we would be given one , however , almost two weeks on we are yet to receive this .
I have phoned the Vista SIX times in the last two weeks to follow the refund up , and I’m told every time that the money will be put into my account this evening to which it never is . I am SO disappointed & frustrated with the situation . Would definitely NOT recommend staying here .
Comments & responses
Please login or register to post a comment or to respond to this complaint.
Page views:
 0365